Shipping Policy
Turnaround
All orders are shipped within 48-72 hours Monday – Friday 8 am – 5 pm, except holidays and weekends.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges Policy
Thank you for shopping at www.teeclaw.com. If you are not entirely satisfied with your purchase, we’re here to help.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 10 days of receipt of purchase date.
1. Please send email to info@teeclaw.com to request a refund.
2. Mail your returned item to:
Tee Claw Sports Inc.
Attention Returns Department
677 N. Washington Blvd, Ste O-34
Sarasota, FL 34236
3. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Exceptions
Product that has been worn, used improperly per Tee Claw guidelines, or altered will not be accepted for return or exchange. Damage to product caused by user error, improper usage, and not following the recommended suggested usage per Tee Claw, will not qualify for a refund.
Restocking Fee
All items are subject to a 10% restocking fee; this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is in like new condition, you may exchange your item for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Contact Us
If you have any questions on how to return your item to us, please contact us at info@teeclaw.com or call 800-993-7992.
